Terms & Conditions

Vision Lab Agency s.r.o. - AI training for agencies and marketers

I. Introductory provisions and identification of the Provider

1.1 These terms and conditions (the „Terms") govern the rights and obligations of the parties arising in connection with the order and provision of an educational service - AI training for agencies, marketers and companies (the „Training") - offered by the Provider via its web interface.

1.2 The provider and seller is:

Vision Lab Agency s.r.o.
Registered office: Na Folimance 2155/15, 120 00 Prague 2, Czech Republic
Company ID (IČO): 19495935, VAT ID (DIČ): CZ19495935 (VAT payer)
Registered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 387532
E-mail: info@visionxlab.cz, tel.: +420 734 699 056
Web: visionxlab.cz
(the „Provider")

1.3 These Terms form an integral part of the Contract concluded between the Provider and the Client. Diverging arrangements in an individual contract or a written offer prevail over these Terms.

1.4 The legal relationship is governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code (the „Civil Code"). The Contract is concluded exclusively with businesses; the offer is not addressed to consumers (see Art. II and Art. XIV).

II. Definitions

2.1 The Client is a business - a legal entity or a self-employed individual (e.g. an agency, company or sole trader) - entering into the Contract in connection with its business activity (typically ordering under a company/business ID), within the meaning of Section 420 et seq. of the Civil Code.

2.2 The offer and the Contract are intended exclusively for businesses. The Provider does not conclude the Contract with consumers (Section 419 of the Civil Code); provisions serving solely for the protection of consumers therefore do not apply (in particular the right to withdraw from the contract within a 14-day period).

2.3 A Participant is a specific individual (an employee, contractor or representative of the Client) permitted to attend the Training to the extent of the purchased package.

2.4 Materials means all files, resources, guides, source code, so-called „skills" and workflows for Claude / Claude Code, templates, the launcher kit and other outputs provided to the Client in connection with the Training, including their later updates.

2.5 The Recording is an audiovisual recording of the live online Training.

2.6 The Contract is the contract for the provision of an educational service concluded between the Provider and the Client based on an order under these Terms.

III. Subject of performance and description of the Training

3.1 The subject of performance is the provision of a single educational service, which includes:

a) live online Training led by the Provider's instructors (typically 2x 60-80 minutes depending on the chosen package) via an online streaming platform;

b) provision of the Materials (files, skills, workflows, launcher kit, guides) and access to them;

c) making the Recording of the Training available to Participants;

d) updates to selected skills and workflows in the form of video guides for a period of 3 months from the Training; these are not new products but updates to content that was part of the Training;

e) subsequent support calls to the extent of the chosen package.

3.2 The exact scope, number of included persons, duration and format (group / individual 1:1) are determined by the chosen package (Freelancer / Team / Individual) stated in the online offer at the time of the order.

3.3 The Training requires the Client to secure, at its own cost, the necessary technical prerequisites and third-party tools (in particular Claude / Claude Code and other applications covered during the Training). The cost of these tools and memberships is not included in the price of the Training.

3.4 The Provider gives no guarantee of any specific business, marketing or financial results. The subject of performance is the transfer of know-how, tools and procedures; the results achieved depend on a range of factors outside the Provider's control (in particular the Client's skills, inputs and conduct and the conditions of third-party platforms). See also Art. XII.

IV. Order and conclusion of the Contract

4.1 The Client orders the Training via the order / booking form on the Provider's website, where it provides its identification and billing details, including its business ID.

4.2 By submitting the order, the Client confirms that it is acting within its business activity, and further that it has read and agrees to these Terms and the Privacy Policy. The order submission button is labelled so that clicking it entails an obligation to pay.

4.3 The Contract is concluded at the moment the Provider confirms receipt of the order to the Client (typically by e-mail) or issues an invoice to the Client, whichever occurs first.

4.4 The Client bindingly reserves the Training date only after payment of the price under Art. V, via the booking form the Provider sends to it.

V. Price and payment terms

5.1 The price of the Training is stated in the online offer valid at the time of the order. Prices are stated exclusive of VAT. Where value added tax applies by law, it is added at the statutory rate (currently 21% in the Czech Republic), unless tax regulations provide otherwise.

5.2 VAT regime:

a) A Client established in the Czech Republic is charged Czech VAT.

b) A Client that is a business registered for VAT in another EU member state is invoiced without VAT under the reverse-charge mechanism; the recipient of the service declares and pays the tax. The Client must provide a valid EU VAT ID, which the Provider is entitled to verify in the VIES system.

c) For a business Client established outside the EU, the service is generally not subject to Czech VAT (the place of supply being the Client's location). The specific tax treatment in other cases follows the applicable VAT regulations.

5.3 Currency: Prices are stated in US dollars (USD) unless agreed otherwise. Invoices are issued in USD or in another currency agreed by the parties.

5.4 Payment methods:

a) bank transfer against an invoice (standard method);

b) payment via the Stripe payment gateway (payment link) - the Provider offers this option at its discretion in individual cases.

5.5 Payment before the Training. The Client shall pay the full price so that it is credited to the Provider's account no later than 5 days before the agreed Training date. If the price is not paid within this period, the Provider is entitled not to provide the date and to move it to the nearest available date after payment.

5.6 The price is deemed paid at the moment the full amount is credited to the Provider's account or upon successful completion of a Stripe payment.

5.7 A tax document (invoice) is issued in accordance with applicable regulations and sent electronically to the Client's e-mail, to which the Client consents.

VI. Training date, rebooking and non-attendance

6.1 The Client reserves the Training date after payment under Art. V. Dates are announced by the Provider in advance.

6.2 Cancellation is not possible. By reserving a date, the Training capacity is bindingly booked. The Client has no right to cancel attendance with a refund of the price.

6.3 Rebooking a date. If the Client notifies the need to change the date at least 7 days before the agreed date, the Provider will allow a one-time (1x) rebooking to another available date, which must take place no later than 1 month after the originally agreed date.

6.4 Late notice and non-attendance (no-show). If the Client notifies a change later than 7 days in advance, or fails to attend the Training without excuse, the right to the live delivery of the Training lapses without compensation; in such a case the Client is given access only to the Recording and the Materials under Art. VII. The price is not refunded.

6.5 Change of date by the Provider. Due to instructor illness, a technical obstacle or force majeure, the Provider is entitled to change the date; in such a case it will offer the Client an alternative date. This is without prejudice to Art. XV.

VII. Delivery of performance

7.1 The Provider hands over the Materials and access to the Client typically after the Training, electronically (by making them available for download, providing access credentials, a repository or a similar method agreed during the Training).

7.2 The Provider makes the Recording of the Training available to Participants for download after the Training, so that they can return to it. The download link is active for at least 12 months from being made available; the Provider recommends that Participants save their own copy. After this period the link may be deactivated.

VIII. License and protection of intellectual property

8.1 The Materials (in particular skills, workflows, source code, launcher kit, guides, templates) and the Recording are a copyrighted work and/or other protected subject matter under Act No. 121/2000 Coll., the Copyright Act, and enjoy intellectual property protection. The Provider holds the relevant rights.

8.2 Scope of the license. The Provider grants the Client a non-exclusive, non-transferable, perpetual license to use the Materials and the Recording for the Client's own internal needs, namely:

a) for the Client itself and for Participants in the number corresponding to the purchased package;

b) for internal and external persons (employees and contractors) who work for the Client;

c) including use of the Materials when providing the Client's services to its own clients (e.g. an agency may use the Materials and tools to run its clients' campaigns).

8.3 Prohibited conduct. In particular, the Client MUST NOT (in whole or in part) resell, rent, distribute, share, make available or transfer the Materials or the Recording:

a) sell, rent, distribute, share, make available or transfer them to any third party, whether for consideration or free of charge, directly or indirectly;

b) make them available to third parties via memberships, subscriptions, courses, communities, templates or other products or services of the Client;

c) hand over or make them available to the Client's own clients as files or tools (i.e. an agency may use the Materials for a client but must not release or make the Materials themselves available to the client);

d) upload them to storage, repositories or platforms accessible to third parties (e.g. public or shared drives, GitHub, marketplaces with plugin/skill content);

e) publish, teach or otherwise commercially exploit them as its own content.

8.4 Protective measures. The Client acknowledges and agrees that:

a) the Materials may be individualized and marked with unique identifiers (e.g. the Client's name, a watermark or a hidden identifier) enabling the source of any leak to be traced;

b) it must keep and, upon request, provide the Provider with a list of authorized Participants and persons granted access to the Materials;

c) it must adopt reasonable technical and organizational measures to prevent access by unauthorized persons (in particular not sharing access credentials and not storing the Materials in places accessible to third parties);

d) on reasonable suspicion of a breach of Art. VIII, the Provider is entitled to ask the Client for a written affidavit and evidence of the manner of use and the range of persons with access; the Client must cooperate without undue delay.

8.5 Contractual penalty. If the Client breaches any prohibition under Art. 8.3, it must pay the Provider a contractual penalty of USD 5,000, for each individual instance of breach (each individual sale, sharing or making available) and, at the same time, for each individual unauthorized recipient of the Materials or the Recording.

8.6 Reasonableness. The parties expressly declare that, having regard to the price of the performance, the uniqueness and economic value of the know-how transferred and the seriousness of the interference with intellectual property rights, they consider the agreed contractual penalty to be reasonable to the obligation secured.

8.7 Damages. Payment of the contractual penalty is without prejudice to the Provider's right to full compensation for damage, including in an amount exceeding the contractual penalty, or to its right to seek injunctive relief.

8.8 Termination of the license. In the event of a material breach of Art. VIII, the Provider is entitled to terminate / withdraw the license with immediate effect; in such a case the Client must stop using the Materials and the Recording and delete all copies thereof.

8.9 The license under this Article becomes effective upon payment of the full price of the Training.

IX. Confidentiality

9.1 The Materials and the content of the Training constitute the Provider's confidential know-how. The Client and Participants must keep them confidential and must not make them available to third parties beyond the license under Art. VIII.

9.2 The confidentiality obligation survives the termination of the contractual relationship.

X. Recording of the Training and participation rules

10.1 The Client and Participants acknowledge that the live online Training is recorded in order to produce the Recording, which is then provided to Participants.

10.2 The camera is voluntary - each Participant may turn the camera on or off at their own discretion. The Recording may capture the image, voice and questions of Participants who choose to participate actively. The processing of personal data in connection with the Recording is governed by the Privacy Policy.

10.3 The Recording is intended solely for Participants of the Training. A Participant must not further distribute, publish or make the Recording available to third parties (among other reasons because it may capture other Participants); Art. VIII and IX apply.

10.4 Prohibition on recording by Participants. A Participant is not entitled to make an independent audio or video recording of the Training or its transmission, and in particular is not entitled to connect recording tools, „bots" or other automated recording services of third parties to the online meeting. The Provider is entitled to disconnect such tools from the meeting.

XI. Rights from defective performance

11.1 The Provider is responsible for the Training and Materials being provided in the agreed scope and usual quality.

11.2 The Client must notify the Provider of any defects in performance without undue delay after discovering them, in writing to the e-mail stated in Art. I. The Provider will remedy defects in a reasonable manner (e.g. by making the Materials available again, supplementing the performance or an alternative date).

11.3 Since the Client is a business, the parties, to the extent permitted by law, limit the Provider's liability for damage to cases caused intentionally or through gross negligence (Section 2898 of the Civil Code); the Provider is in particular not liable for indirect damage, lost profit, or for outages or changes to third-party tools and platforms.

XII. Exclusion of a guarantee of results

12.1 The Training is informational and educational in nature and conveys procedures, tools and recommendations. The Provider does not guarantee the achievement of any specific results (in particular the number of creatives produced, campaign performance, cost savings, reduced CPA, number of leads, revenue or other metrics). The results achieved depend on the Client's skills and conduct and on circumstances outside the Provider's control.

XIII. Withdrawal from the Contract and refunds

13.1 The Client (a business) has no right to withdraw from the Contract and to a refund of the price after its conclusion (apart from statutory grounds, e.g. a material breach of the Contract by the Provider). Given the nature of the performance (the transfer of Materials, know-how and information), the price paid is non-refundable.

13.2 Voluntary partial refund. If the Client expresses dissatisfaction, it may contact the Provider. If the Provider recognizes the reasons as relevant, it may, at its sole discretion, refund part of the price, up to a maximum of 50%. There is no legal entitlement to such a refund.

XIV. Exclusion of the consumer regime

14.1 The offer and the Contract are intended exclusively for businesses. By concluding the Contract, the Client confirms that it is acting within its business activity.

14.2 As the Client is not a consumer, provisions serving solely for the protection of consumers do not apply, in particular the right to withdraw from a distance contract within a 14-day period under Section 1829 of the Civil Code.

14.3 If it nonetheless transpires in a specific case that the other party is a consumer, the consumer's statutory rights are governed by the mandatory provisions of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection; in such a case the consumer also has the right to out-of-court dispute resolution before the Czech Trade Inspection Authority (coi.cz).

XV. Force majeure

15.1 The Provider is not liable for a failure to perform obligations due to circumstances excluding liability (force majeure) - in particular outages of third-party platforms, internet or power outages, instructor illness, official measures, etc. In such a case the Provider will offer an alternative date or reasonable alternative performance.

XVI. Personal data protection

16.1 The processing of the personal data of the Client and Participants is governed by a separate document, the Privacy Policy, available on the Provider's website.

16.2 The Provider sends marketing communications only on the basis of consent given by the Client (e.g. by ticking a box in the order form) or on the basis of a legitimate interest in accordance with legal regulations; consent may be withdrawn at any time.

XVII. Final provisions

17.1 The Contract and these Terms are governed by the law of the Czech Republic, in particular the Civil Code. Any disputes will be decided by the competent courts of the Czech Republic; the parties agree on the local jurisdiction of the court according to the Provider's registered office.

17.2 If any provision of these Terms is invalid or ineffective, this does not affect the validity of the remaining provisions; the invalid provision is replaced by a provision whose meaning is as close as possible to the invalid one.

17.3 The Provider is entitled to amend or supplement these Terms. For Contracts already concluded, the version of the Terms effective on the date of conclusion of the Contract applies.

17.4 These Terms take effect on 25 May 2026.

Vision Lab Agency s.r.o., Company ID 19495935